At Levins Goods, we strive to ensure that our customers are fully satisfied with every purchase. This Refund Policy explains the conditions under which refunds, returns, and exchanges are accepted. By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Returns and Refunds

You may request a return or refund if:

  • The product is defective, damaged, or faulty upon arrival
  • You received an incorrect item
  • The product does not match the description on our website

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be returned in the original packaging, including all accessories and documentation
  • Be requested within 14 days of receiving the order

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Refundable Items

The following items are not eligible for refunds or returns:

  • Items that show signs of use, wear, or damage caused by the customer
  • Products returned without original packaging
  • Gift cards or promotional items
  • Items purchased on final sale or marked as non-returnable

For hygiene and safety reasons, certain household items may also be excluded from returns unless they arrive damaged or defective.

3. How to Request a Refund or Return

To initiate a return or refund, please contact us at:

Email: [email protected]

Include the following information in your request:

  • Order number
  • Description of the issue
  • Clear photos of the product (if damaged or incorrect)

Our support team will review your request and respond within 2–3 business days with further instructions.

4. Return Shipping

  • If the return is due to our error (damaged, defective, or incorrect item), Levins Goods will cover the return shipping costs.
  • If the return is due to a change of mind or personal preference, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method, as we are not responsible for lost or delayed return shipments.

5. Refund Processing

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method used at checkout

Please note that processing times may vary depending on your bank or payment provider.

6. Exchanges

If you wish to exchange an item for a different product or variation, please contact us before returning the item. Exchanges are subject to product availability.

7. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account again
  2. Contact your credit card company or payment provider
  3. If the issue persists, contact us at [email protected]

8. Damaged Items During Shipping

If your item arrives damaged, please notify us within 48 hours of delivery and provide photographic evidence. We will arrange a replacement or refund as quickly as possible.

9. Consumer Rights

This Refund Policy does not affect your statutory consumer rights under applicable Danish and EU consumer protection laws.

10. Contact Information

If you have any questions about this Refund Policy or need assistance with a return, please contact us:

Levins Goods
Address: Industrivej 15, 5550 Langeskov, Denmark
Email: [email protected]
Phone: +45 24-22-18-29